TERMS AND CONDITIONS

Lost Island Communications / Button 108, LLC

1. Standard Contract Terms

The primary term of this Agreement (“Primary Term”) shall be from the date of first billing.

Standard contract terms are 1 year with subsequent 3 years automatic renewals unless unless Client provides written notice of termination to Lost Island Communications at least ninety (90) days prior to the end of the Primary Term or any Renewal Term.

2. TAXES & FEES

Taxes and fees are based on the Service Address and include all applicable federal, state, and local taxes and government-mandated surcharges, including but not limited to sales tax, use tax, excise tax, public utility fees, E911 charges, and universal service fees (USF).

These charges may vary by jurisdiction and may change without notice.

Regulatory Recovery Fees may be assessed to recover costs associated with governmental mandates, including E911, number portability, and number pooling, whether or not such services directly benefit the Client.

3. EQUIPMENT MAINTENANCE, INSTALLATION & WARRANTY

Lost Island Communications will maintain and support the functional operation of all provided equipment, including programming changes to the virtual PBX, throughout the Primary Term or any Renewal Term. This service is included in the Client’s monthly per-user fee.

A one-time setup fee covers installation, configuration, and training. Additional cabling or unforeseen infrastructure requirements are not included.

If equipment provided by Lost Island Communications fails due to defects in material or workmanship, Lost Island Communications will repair or replace it. Warranty is void if equipment is altered, repaired, or damaged due to misuse, mishandling, or acts of God. Warranty coverage is valid for twelve (12) months on purchased equipment or for the duration of the rental period on rented equipment.

Rental equipment cannot be exchanged for different models during the first six (6) months and must be returned in good condition.

4. EARLY TERMINATION

If Client terminates this Agreement before the end of the Primary Term or any Renewal Term, Client agrees to pay an Early Termination Fee equal to all remaining monthly service fees owed through the end of the then-current term.

If equipment is rented, Client also remains responsible for all remaining rental fees through the end of the term.

5. Payment & NON-PAYMENT

Invoices are due within thirty (30) days of issuance.

Auto-Pay must be configured and accepted.

  • Accounts more than thirty (30) days overdue may be suspended.

  • A late fee of up to ten percent (10%) per month may be applied to unpaid balances.

  • Service reinstatement may require payment in full of all outstanding balances and any reconnection fees, as well as making sure auto-pay is enabled and up to date.

6. INTERNET DEPENDENCY / CALL QUALITY DISCLAIMER

VoIP service performance depends on the Client’s internet connection, internal network, wiring, and power stability. Lost Island Communications is not responsible for service issues caused by:

  • ISP outages or degradation

  • Client network congestion or equipment issues

  • Local wiring, power loss, or electrical interference

Lost Island Communications will assist in identifying and documenting connectivity-related issues but cannot guarantee resolution of problems originating outside its control.

7. CUSTOMER PREMISE EQUIPMENT (CPE) OWNERSHIP & RETURN

All phones, gateways, switches, and other hardware supplied by Lost Island Communications remain the property of Button 108 unless explicitly purchased.

Upon service termination, Client must return all rented equipment in good working condition within fifteen (15) days.

Unreturned equipment will be billed at twelve (12) months of the rental cost per device, or the replacement value, whichever is greater.

8. NUMBER PORTABILITY

Client authorizes Lost Island Communications to act as its agent for porting telephone numbers.

Lost Island Communications is not responsible for:

  • Porting delays or rejections caused by incorrect customer information

  • Number loss due to Client canceling previous service prematurely

  • Issues caused by the prior service provider

Client must not cancel services with their previous carrier until all numbers have successfully ported.

9. ACCEPTABLE USE POLICY

Client agrees not to use the service for:

  • Automated telemarketing

  • Robocalling or mass-dialer campaigns

  • Fraudulent, abusive, harassing, or illegal activity

  • Any use prohibited by federal or state law or by upstream carriers

Violation may result in immediate suspension or termination of service.

10. TERMINATION FOR CAUSE

Lost Island Communications may suspend or terminate service immediately for:

  • Non-payment

  • Fraudulent or abusive usage

  • Violation of the Acceptable Use Policy

  • Illegal use of service

  • Tampering with or unauthorized modification of equipment

Client remains responsible for all contractually owed fees.

11. E911 LIMITATIONS & CUSTOMER RESPONSIBILITIES

Client must maintain accurate physical address information for E911 services.

Client acknowledges that E911 service may not function:

  • During power outages

  • If the internet connection fails

  • If VoIP equipment is moved without address updates

  • If local network or ISP interference blocks voice traffic

Lost Island Communications is not liable for delays or failures in emergency response resulting from these conditions.

12. FORCE MAJEURE

Lost Island Communications is not liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, ISP outages, strikes, equipment shortages, pandemics, or government actions.

13. PRICING STABILITY & CONTRACT CHANGES

Service rates will not change during the Primary Term or initial Renewal Term and customer will be made aware if there are any pricing increases on future renewals.

However, new extensions, devices, numbers, or services may result in additional charges at the same rates unless they trigger the need for signing new terms.

Taxes, regulatory fees, and government-mandated surcharges may change as required by law.

14. UNLIMITED USAGE DEFINITIONS & USAGE CHARGES

Calling

Essential, Business, and Premium plans include "unlimited calling," defined as up to 3,000 domestic minutes per user per month.

Usage above this limit and all international calling will be billed at standard usage rates.

SMS Messaging

Business and Premium users include 250 SMS messages per month per user.

Additional messages are billed at standard usage rates.

AI Features & Transcription

Any AI-based functionality—including transcription, sentiment analysis, call summaries, and other automated processing—is subject to usage-based billing.

15. LIMITATION OF LIABILITY

Lost Island Communications shall not be liable for:

  • Indirect, incidental, punitive, special, or consequential damages

  • Loss of business, revenue, data, or profits

  • Damages related to service outages, number porting, or third-party carrier failures

Maximum aggregate liability shall not exceed the total service fees paid by Client during the three (3) months preceding the event giving rise to the claim.

16. ENTIRE AGREEMENT

By signing an Agreement, Client acknowledges that they have read, understand, and agree to all Terms and Conditions.

There are no verbal or implied warranties not expressly stated herein.

All obligations and limitations contained in this Agreement survive termination.

While the length of contract is not subject to change, the general terms of the contract are subject to changes and updates.

The current terms and policies can be found at https://islandtele.com/policies

The customer can challenge any updates to the terms within 45 days of notification or if they were not notified of the changes therein.